Banking Customer Care Specialist

Talentify; Roanoke (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k) plan

Holiday pay

Job summary

TalentBridge is seeking Customer Service Representatives in Roanoke, VA to join a large financial services organization. No banking experience is required; strong customer service and professionalism are valued, with training provided.

The role involves handling inbound calls, assisting with account questions, and supporting digital banking, payments, and fraud inquiries in a fast-paced, 24/7 environment. Flexibility for weekend shifts is required.

Qualifications

• Strong customer service and communication skills.
• Comfortable working in a high-volume, phone-based environment.
• Bachelor's degree preferred but not required depending on experience.

Responsibilities

• Handle high-volume inbound customer service calls.
• Assist customers with account questions and general account servicing.
• Help with payments, transactions, lost or stolen cards, fraud concerns, and disputes.
• Provide digital and online banking support.
• Research account issues and help customers reach appropriate resolutions.
• Navigate multiple systems and applications while assisting customers.
• Provide professional, empathetic, and solution-focused customer service.
• Escalate complex issues to the appropriate teams when necessary.

Skills

Customer service

Communication skills

Phone handling

Multitasking

Problem-solving

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

TalentBridge is seeking Customer Service Representatives in Roanoke, VA to join a large financial services organization. No banking experience is required; strong customer service and professionalism are valued, with training provided.

The role involves handling inbound calls, assisting with account questions, and supporting digital banking, payments, and fraud inquiries in a fast-paced, 24/7 environment. Flexibility for weekend shifts is required.