Banking Support & Call Center Specialist

Socket.dev; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Socket.dev is seeking a customer service focused Call Center Associate to support internal and external banking customers. The role requires ownership of issues, strong communication, and the ability to resolve inquiries while maintaining satisfaction.

You will handle high call volumes, identify needs, and guide customers through banking processes. You will also support cross‑department tasks, adhere to regulatory requirements, and seek opportunities to promote bank products and services.

Qualifications

• High School Diploma
• Experience in a Customer Support role with focus on customer needs
• Team oriented and willing to help all departments
• Strong phone and communication skills with active listening
• Familiarity with CRM systems; Synapsys a plus
• Banking experience required
• Ability to multi-task and manage time effectively
• Proficiency in Outlook and Word

Responsibilities

• Answer incoming calls to solve customer issues and inquiries
• Provide courteous, professional service to internal and external customers
• Identify customer needs and offer best solutions
• Resolve escalated inquiries including overdrafts and account questions
• Cross-train and support other department functions
• Promote bank products and services when appropriate
• Follow bank, regulatory, and legal requirements
• Attend educational seminars to improve knowledge

Skills

Customer service

Communication

Teamwork

Active listening

Education

High School Diploma

Tools

CRM systems

Job description

Socket.dev is seeking a customer service focused Call Center Associate to support internal and external banking customers. The role requires ownership of issues, strong communication, and the ability to resolve inquiries while maintaining satisfaction.

You will handle high call volumes, identify needs, and guide customers through banking processes. You will also support cross‑department tasks, adhere to regulatory requirements, and seek opportunities to promote bank products and services.