Customer Support Specialist: Fast-Paced, Impactful Service

Teleperformance USA; Brownsville (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Discounts

Job summary

Teleperformance USA in Brownsville, Texas is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professionalism and efficiency.

You will resolve inquiries using a suite of web tools, maintain accurate records, and strive to meet performance metrics while delivering a positive customer experience in a fast-paced environment.

Qualifications

• 1+ year related customer service experience or in a credit card customer service context.
• Ability to type at least 25 words per minute.
• Availability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional service to high value customers via phone and chat.
• Provide accurate information and assistance regarding credit card accounts, products, and services.
• Identify and resolve customer issues while adhering to company policies.

Skills

Customer service

Typing 25 wpm

Windows-based systems

Education

High School Diploma or equivalent

College degree preferred but not required

Tools

Desktop computer systems

Job description

Teleperformance USA in Brownsville, Texas is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professionalism and efficiency.

You will resolve inquiries using a suite of web tools, maintain accurate records, and strive to meet performance metrics while delivering a positive customer experience in a fast-paced environment.