Banking Customer Support Specialist – Call Center Pro

Foothills Bank; Whitefish (MT); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Incentive pay

PTO pay

Annual bonuses

Merit increases

Job summary

Glacier Bank in Whitefish, MT seeks a Call Center Representative I to service incoming calls and resolve account issues with exceptional service. This role includes handling ACH and debit card inquiries and promoting online banking. You will work in a fast-paced environment and comply with bank regulations.

Starting pay is banded with DOE, and the role offers incentive pay, PTO, merit increases, and potential annual bonuses. On-site position with full benefits.

Qualifications

• High attention to detail and excellent organizational skills.
• Ability to manage heavy workload with strong time management.
• Ability to communicate effectively verbally and in writing.

Responsibilities

• Answer incoming calls and provide prompt service.
• Transfer calls to appropriate offices and staff.
• Process requests for checks, stop payments, and debit card orders.
• Assist with ACH and debit card inquiries and online banking.
• Promote online banking and other bank products.

Skills

Customer service

Sales experience

Education

High school diploma or equivalent

Job description

Glacier Bank in Whitefish, MT seeks a Call Center Representative I to service incoming calls and resolve account issues with exceptional service. This role includes handling ACH and debit card inquiries and promoting online banking. You will work in a fast-paced environment and comply with bank regulations.

Starting pay is banded with DOE, and the role offers incentive pay, PTO, merit increases, and potential annual bonuses. On-site position with full benefits.