Banking Customer Support Specialist

Glacier Bank; Kalispell (MT); On-site; USD 26,000 - 34,000; Full time

Job summary

Glacier Bank in Kalispell, MT (also Polson or Ronan) invites you to join its Call Center Rep 1 team. The role centers on servicing incoming calls, resolving account questions, and delivering exceptional customer service.

Starting pay ranges from $18.70 to $24.51 per hour, DOE, with potential incentives, bonuses, and progression opportunities.

You will handle transfers, ACH/debit card queries, online banking support, and cross-sell banking products while maintaining compliance and professionalism.

Qualifications

• Strong attention to detail in a fast-paced environment.
• Ability to prioritize and manage heavy workloads.
• Professional verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability to follow complex instructions and regulations.
• Basic computer skills and proficiency with office software.
• High school diploma or equivalent required.

Responsibilities

• Answer incoming telephone inquiries and provide prompt service.
• Transfer calls accurately and process requests (e.g., ACH, debit card, check orders).
• Provide customer service and troubleshoot online banking issues.
• Promote banking products and referrals while adhering to policies.
• Maintain confidentiality and professional image; ensure accuracy in transactions.

Skills

Attention to detail

Time management

Professional communication

Team and independent work

Regulatory awareness

Basic computer skills

Written communication

Education

High school diploma or equivalent

Job description

Glacier Bank in Kalispell, MT (also Polson or Ronan) invites you to join its Call Center Rep 1 team. The role centers on servicing incoming calls, resolving account questions, and delivering exceptional customer service.

Starting pay ranges from $18.70 to $24.51 per hour, DOE, with potential incentives, bonuses, and progression opportunities.

You will handle transfers, ACH/debit card queries, online banking support, and cross-sell banking products while maintaining compliance and professionalism.