Banking Support Specialist - Customer Care

First National Bank of Pennsylvania; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

First National Bank of Pennsylvania is seeking a Primary Contact Center Representative to handle a high volume of inbound and outbound calls, identify customer needs, and promote banking products and services.

The role supports online banking basics, assists with account changes, refunds, disputes, and other service requests while upholding a friendly, professional, team-oriented approach.

Qualifications

• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Detail-oriented and accurate.
• Ability to multi-task in a fast-paced environment.
• Ability to operate general office equipment.
• Ability to use a PC and job-related software.
• MS Word - basic level.
• MS Excel - basic level.
• Strong problem solving ability.
• Patience when dealing with difficult situations.

Responsibilities

• Responds to a high volume of incoming calls and general inquiries.
• Resolves customer issues and promotes banking products and services.
• Performs refunds, disputes, payoff quotes, address changes, and other requests.
• Provide basic online banking troubleshooting (password resets, mobile banking, bill payments).
• Support branch operations and act as liaison between branch and customer.
• Builds positive relationships with customers through friendly service.
• Performs other related duties as assigned.

Skills

Excellent communication

Customer service

Detail-oriented

Multi-tasking

Office equipment

PC software

MS Word

MS Excel

Problem solving

Patience

Education

High School or GED

Job description

First National Bank of Pennsylvania is seeking a Primary Contact Center Representative to handle a high volume of inbound and outbound calls, identify customer needs, and promote banking products and services.

The role supports online banking basics, assists with account changes, refunds, disputes, and other service requests while upholding a friendly, professional, team-oriented approach.