Banking Contact Center Specialist

Fnb Online; Hermitage (Mercer County); On-site; USD 35,000 - 45,000; Full time

Job summary

Fnb Online is seeking a Primary Contact Center Representative in Hermitage, Pennsylvania. This role involves managing high volumes of customer calls, resolving inquiries, and promoting banking products and services. The ideal candidate should possess strong communication and customer service skills, have a high school diploma, and at least one year of relevant experience. Join Fnb Online to be part of a dynamic team that's committed to exceptional service and compliance with regulatory laws.

Qualifications

• 1 year of job-related experience in customer service.
• Familiarity with banking concepts and services.
• Ability to work some holidays and weekends.

Responsibilities

• Handle inbound and outbound calls related to customer service.
• Resolve customer issues and promote products/services.
• Provide support for online banking products and services.

Skills

Excellent communication skills

Excellent customer service skills

Detail-oriented

Ability to multi-task in a fast paced environment

Basic MS Word

Basic MS Excel

Strong problem solving ability

Education

High School or GED

Job description

Fnb Online is seeking a Primary Contact Center Representative in Hermitage, Pennsylvania. This role involves managing high volumes of customer calls, resolving inquiries, and promoting banking products and services. The ideal candidate should possess strong communication and customer service skills, have a high school diploma, and at least one year of relevant experience. Join Fnb Online to be part of a dynamic team that's committed to exceptional service and compliance with regulatory laws.