Client Care & Financial Solutions Specialist

First Commonwealth Bank; Indiana, Northern (PA, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

First Commonwealth Bank in Indiana, PA is seeking a Customer Service Representative to handle inbound calls from clients and potential clients, assist with account questions, and refer broad banking products and services.

You will follow up on requests, support online banking inquiries, and contribute to sales referral goals while delivering accurate, friendly service with a sense of urgency.

Qualifications

• High school diploma or equivalent is required.
• Exceptional customer service and excellent interpersonal and communication skills.
• Proficient computer skills and ability to learn company systems.
• Ability to work day, evening, and weekend hours.

Responsibilities

• Handle inbound service calls from customers regarding accounts and products.
• Perform account maintenance requests and transfer calls as needed.
• Follow up on inquiries, mailings, and escalate as appropriate.
• Make outbound service calls to support department initiatives.
• Promote banking products and refer services to clients.
• Maintain knowledge of bank products, including brokerage and insurance.
• Meet quality service goals with timely responses and accuracy.

Skills

Customer service

Interpersonal communication

Computer skills

Flexibility in hours

Education

High School diploma or equivalent

Job description

First Commonwealth Bank in Indiana, PA is seeking a Customer Service Representative to handle inbound calls from clients and potential clients, assist with account questions, and refer broad banking products and services.

You will follow up on requests, support online banking inquiries, and contribute to sales referral goals while delivering accurate, friendly service with a sense of urgency.