Banking Support Specialist: Call Center & Teller

HOMEBANK; Quincy (IL); Sur place; USD 26 000 - 29 000; Plein temps

Résumé du poste

HOMEBANK in Quincy, IL is seeking an Entry Level Call Center Clerk. The role involves handling customer inquiries by phone, assisting with online banking enrollment, and providing information on consumer and business banking products.

The position requires a high school diploma, strong communication, and proficiency with Word, Excel, and web-based applications. This is a full-time role with duties that include processing payments and supporting customers across HOMEBANK locations.

Qualifications

• High school diploma is required.
• Detail oriented and ability to multitask.
• Excellent communication skills.
• Proficiency with Microsoft Word, Excel and web-based applications.

Responsabilités

• Answer phones professionally and provide information on banking products and services.
• Learn and discuss account products including consumer and business offerings.
• Handle basic bookkeeping and loan inquiries; avoid relaying messages unnecessarily.
• Process stop payments, check orders, and debit card restrictions.
• Assist customers with internet banking and mobile banking enrollment and access.
• Help customers reset passcodes and enroll in electronic statements.
• Guide customers in downloading and using the mobile app and online services.
• Perform other duties as assigned.

Connaissances

Phone etiquette

Call Center Software

Multitasking

Communication skills

Data entry

Formation

High school diploma

Outils

MS Word

Excel

Web-based apps

Description du poste

HOMEBANK in Quincy, IL is seeking an Entry Level Call Center Clerk. The role involves handling customer inquiries by phone, assisting with online banking enrollment, and providing information on consumer and business banking products.

The position requires a high school diploma, strong communication, and proficiency with Word, Excel, and web-based applications. This is a full-time role with duties that include processing payments and supporting customers across HOMEBANK locations.