Entry Bank Call Center & Teller Support

HOMEBANK; Centralia (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

HOMEBANK is seeking an Entry Level Call Center Associate based at HB CEN - CENTRALIA, MO 65240. This full-time role supports customers over the phone, handling inquiries and basic banking transactions with a focus on service quality.

Responsibilities include using call center software, guiding customers through product options, and assisting with online banking enrollment. A high school diploma and strong communication and computer skills are required.

Qualifications

• High school diploma required.
• Detail oriented and able to multitask.
• Excellent communication and computer skills (Word, Excel, web apps).

Responsibilities

• Answer phones professionally.
• Use call center software to assist customers.
• Handle basic bookkeeping and loan inquiries.
• Stop payments for customer requests.
• Process check orders.
• Manage debit card restrictions and resets.
• Explain account products and services.
• Assist with enrollment in e-statements and online banking.

Skills

Excellent communication

Detail oriented

Multi-tasking

Education

High School diploma

Tools

MS Word

MS Excel

Web apps

Job description

HOMEBANK is seeking an Entry Level Call Center Associate based at HB CEN - CENTRALIA, MO 65240. This full-time role supports customers over the phone, handling inquiries and basic banking transactions with a focus on service quality.

Responsibilities include using call center software, guiding customers through product options, and assisting with online banking enrollment. A high school diploma and strong communication and computer skills are required.