Digital Banking Experience Specialist

HOMEBANK; Quincy (IL); On-site; USD 24,796 - 30,307; Full time

Job summary

HOMEBANK in Quincy, IL is looking for a Digital Banking Specialist to join their team. This entry-level position supports consumer digital banking platforms, ensuring secure and efficient operations for a seamless customer experience. The ideal candidate will have strong communication skills and the ability to handle multiple tasks in a fast-paced environment.

This role involves assisting customers, managing digital inquiries, and providing operational support for both digital banking and Treasury Services.

A Bachelor's degree or equivalent banking experience is preferred. This position offers an hourly salary range of $18.00 - $22.00.

Qualifications

• Experience with consumer digital banking platforms preferred.
• Strong problem-solving skills and attention to detail required.
• Ability to manage multiple priorities effectively.

Responsibilities

• Support consumer digital banking platforms and services.
• Assist customers with onboarding and digital inquiries.
• Monitor digital banking workflows and processes.
• Perform administrative maintenance for digital products.
• Provide backup support for Treasury Services as needed.

Skills

Customer service skills

Communication skills

Problem-solving skills

Technical aptitude

Attention to detail

Education

Bachelor's degree or equivalent experience

Tools

Banking software

Customer relationship management (CRM)

Job description

HOMEBANK in Quincy, IL is looking for a Digital Banking Specialist to join their team. This entry-level position supports consumer digital banking platforms, ensuring secure and efficient operations for a seamless customer experience. The ideal candidate will have strong communication skills and the ability to handle multiple tasks in a fast-paced environment.

This role involves assisting customers, managing digital inquiries, and providing operational support for both digital banking and Treasury Services.

A Bachelor's degree or equivalent banking experience is preferred. This position offers an hourly salary range of $18.00 - $22.00.