Call Center/Active Teller Representative

HOMEBANK; Centralia (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

HOMEBANK is seeking an Entry Level Call Center Associate based at HB CEN - CENTRALIA, MO 65240. This full-time role supports customers over the phone, handling inquiries and basic banking transactions with a focus on service quality.

Responsibilities include using call center software, guiding customers through product options, and assisting with online banking enrollment. A high school diploma and strong communication and computer skills are required.

Qualifications

• High school diploma required.
• Detail oriented and able to multitask.
• Excellent communication and computer skills (Word, Excel, web apps).

Responsibilities

• Answer phones professionally.
• Use call center software to assist customers.
• Handle basic bookkeeping and loan inquiries.
• Stop payments for customer requests.
• Process check orders.
• Manage debit card restrictions and resets.
• Explain account products and services.
• Assist with enrollment in e-statements and online banking.

Skills

Excellent communication

Detail oriented

Multi-tasking

Education

High School diploma

Tools

MS Word

MS Excel

Web apps

Job description

Job Details: Level: Entry, Job Location: HB CEN - CENTRALIA, MO 65240, Position Type: Full Time, Education Level: High School, Job Shift: Any, Job Category: Banking, This position can be based out of any of our HOMEBANK locations!

Responsibilities

• Ability to answer phones professionally
• Working knowledge and use of Call Center Operating Software;
• Ability to answer basic bookkeeping and loan inquiry calls without relaying messages to other employees or departments;
• Stop payments;
• Check Orders;
• Debit Card Restrictions;
• Ability to learn and discuss Account products;
• Consumer products;
• Business products;
• Interest Rates;
• Credit Card Information;
• Basic knowledge and understanding of Internet Banking/Mobile Banking
• Assisting Customer change passcode and login over the phone;
• Helping customer enroll in E-Statements
• Ability to reset internet banking passcodes
• Assist customer in downloading mobile banking app, accessing accounts, using app.
• Other Duties as assigned

Requirements

• High school diploma
• Detail oriented
• Multi-tasking
• Excellent communication skills
• Be proficient with computer skills including Microsoft Word, Excel and Web based applications (data entry, email, etc.)