Banking Support & Disputes Specialist

Yoakum National Bank; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Insurance coverages

Paid Time Off

Company-matched 401k contributions

Job summary

Yoakum Bank is seeking a Customer Care Center Representative for its San Antonio office. The role focuses on phone support and back-office processing, including handling Debit Card and ACH disputes, inquiries, and providing convenient banking solutions.

Responsibilities include answering calls, giving accurate information, documenting transactions, and coordinating with internal departments to resolve issues while maintaining high service standards.

Qualifications

• Customer Service: 2 years (Preferred).
• Financial Services: 2 years (Preferred).
• Must be able to deliver high-quality, professional customer support.

Responsibilities

• Answer incoming customer calls promptly and professionally.
• Provide accurate account information and transaction history.
• Process Debit Card and ACH disputes in compliance with regulations.
• Balance daily operations and maintain records.
• Educate customers on banking services and tools.

Skills

Excellent verbal communication

Active listening

Customer service mindset

Explain banking information clearly

Empathy

Problem solving

Attention to detail

Time management

Education

High School Diploma

Tools

Windows Computer

Microsoft Word

Microsoft Excel

Microsoft Outlook

Polycom phone system

Scanner/copier

Job description

Yoakum Bank is seeking a Customer Care Center Representative for its San Antonio office. The role focuses on phone support and back-office processing, including handling Debit Card and ACH disputes, inquiries, and providing convenient banking solutions.

Responsibilities include answering calls, giving accurate information, documenting transactions, and coordinating with internal departments to resolve issues while maintaining high service standards.