Banking Support & Customer Success Associate

Bangor Savings Bank; Colebrook (NH); On-site; USD 25,000 - 30,000; Full time

Job summary

Bangor Savings Bank seeks a Customer Service/Servicing associate in New Hampshire to assist customers with information on products, services, rates, and fees. You will help identify additional needs, maintain knowledge of deposits and basic loan products, and resolve routine issues with professional, customer-focused service.

The role involves handling inquiries by phone and email, supporting online banking, and coordinating with other departments to achieve first-call resolution while upholding

Qualifications

• High School diploma required.
• Superior customer service skills demonstrated.
• Strong verbal communication abilities.
• Ability to stay composed and professional during challenging calls.
• Self-motivated with openness to new challenges.
• Proven track record in solving customer issues.
• Excellent interpersonal skills and teamwork.

Responsibilities

• Provides customers with information about products, services, rates, and fees.
• Identifies additional opportunities to assist customers based on their needs.
• Maintains knowledge of deposit and basic consumer loan products.
• Handles routine service issues and escalates when needed.
• Answers inquiries via phone and written correspondence.
• Participates in proactive calling efforts and online banking support.
• Acts as liaison to coordinate with other departments for first-call resolution.
• Ensures compliance with local, state, and federal regulations.

Skills

Customer service

Verbal communication

Problem solving

Teamwork

Time management

Adaptability

Integrity

Education

High School diploma

Job description

Bangor Savings Bank seeks a Customer Service/Servicing associate in New Hampshire to assist customers with information on products, services, rates, and fees. You will help identify additional needs, maintain knowledge of deposits and basic loan products, and resolve routine issues with professional, customer-focused service.

The role involves handling inquiries by phone and email, supporting online banking, and coordinating with other departments to achieve first-call resolution while upholding