IT Helpdesk Support Specialist

Bangor Savings Bank; Bangor (ME); On-site; USD 60,174,000 - 65,904,000; Full time

Job summary

Bangor Savings Bank is seeking an IT Helpdesk Customer Service Representative to join our Bangor, Maine team. You will triage and respond to help desk requests received by phone, e-mail and in person, and provide training on PC hardware and software to internal partners across the bank.

Ideal candidates demonstrate initiative, strong communication, and the ability to work independently within collaborative teams.

Qualifications

• High school diploma or equivalent.
• 1–2 years IT related experience.
• Proficiency with Windows 10 and Microsoft Office.
• Working knowledge of personal computers.
• Professional telephone skills.
• Excellent customer service skills.

Responsibilities

• Respond to telephone calls and email requests.
• Triage and organize tickets according to priority.
• Escalate problems to appropriate teams.
• Provide assistance and training with PC hardware and applications.
• Assist technicians with the installation of PC hardware and software and provides assistance to users with varying technical abilities.
• Maintain inventory of IT assets within the Bank.
• Document customer interactions using the Bank’s ticketing system.
• Document installation and troubleshooting procedures for new and existing Bank software.
• Assists in ensuring that the Bank uses best practices for information systems.

Skills

Customer service

Windows/Office

Telephone skills

Problem solving

Education

High school diploma or equivalent

1–2 years IT related experience

Job description

Bangor Savings Bank is seeking an IT Helpdesk Customer Service Representative to join our Bangor, Maine team. You will triage and respond to help desk requests received by phone, e-mail and in person, and provide training on PC hardware and software to internal partners across the bank.

Ideal candidates demonstrate initiative, strong communication, and the ability to work independently within collaborative teams.