Customer-First Teller & Banking Specialist

Bangor Savings Bank; Cornish (ME); On-site; USD 29,000 - 41,000; Full time

Job summary

Bangor Savings Bank is seeking a customer-focused teller who will help build relationships through high-quality service and accurate cash handling. You will engage customers, understand their financial goals, and refer complex needs to the right team members while following bank policies and procedures.

Daily duties include processing transactions with accuracy, maintaining records, and contributing to a compliant, team-oriented work environment.

Qualifications

• Promotes a customer-centered culture and attitude among staff.
• Builds relationships by providing the highest level of service.
• Engages in conversations to understand customer needs and financial goals.
• Accurately, efficiently and courteously processes transactions in compliance with Bank policies and procedures.
• Maintains accurate cash and transaction records, meeting teller performance standards.
• Demonstrates ability to handle routine transaction issues independently and refers complex problems.
• Understands Bank security and risk policies and adheres to regulations.

Responsibilities

• Interacts with customers to determine needs and refer to team members when appropriate.
• Embraces and utilizes sales and coaching processes to meet goals.
• Performs teller transactions accurately and in a timely manner.
• Maintains cash drawer and records, ensuring accuracy and compliance.
• May train or assist in training new employees.
• Performs additional duties as requested.

Skills

Customer service

Cash handling

Interpersonal skills

PC literacy

Education

High school diploma or equivalent

Job description

Bangor Savings Bank is seeking a customer-focused teller who will help build relationships through high-quality service and accurate cash handling. You will engage customers, understand their financial goals, and refer complex needs to the right team members while following bank policies and procedures.

Daily duties include processing transactions with accuracy, maintaining records, and contributing to a compliant, team-oriented work environment.