Banking Store Leader: Customer Advice & Growth

TD Bank; Philadelphia (Philadelphia County); On-site; USD 62,000 - 94,000; Full time

Job summary

TD Bank in Philadelphia, PA seeks an Assistant Store Manager to lead daily service, sales and operations, delivering TD's model of convenience, advice and personalized experiences. The role guides a team on teller and platform duties to meet store goals.

You will coach colleagues, ensure compliance, manage customer relationships and drive end-to-end financial guidance while staying informed about local market offerings and competitive trends.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.

Responsibilities

• Leads a team of service colleagues to meet store objectives and deliver legendary customer experience.
• Provides day-to-day team leadership and direction to ensure compliant, efficient service and advice activities.
• Delivers end-to-end customer advice and builds relationships through lead management and referrals.
• Stays informed about local market trends to support advice and product recommendations.

Skills

Verbal communication

Written communication

Sales management

Operational management

Customer service

Education

Undergraduate degree or equivalent

Job description

TD Bank in Philadelphia, PA seeks an Assistant Store Manager to lead daily service, sales and operations, delivering TD's model of convenience, advice and personalized experiences. The role guides a team on teller and platform duties to meet store goals.

You will coach colleagues, ensure compliance, manage customer relationships and drive end-to-end financial guidance while staying informed about local market offerings and competitive trends.