Store Leader – Banking Sales & Customer Experience

TD Bank; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

TD Bank in Philadelphia is seeking a Store Supervisor to oversee daily operations, lead a team of advice and service colleagues, and ensure exceptional customer experiences. The role requires strong leadership, regulatory awareness, and the ability to manage teller and platform activities while driving sales and service objectives.

The position emphasizes coaching, risk control, and building trusted customer relationships through consultative advice and efficient processes.

Qualifications

• Supervises day-to-day team activities to ensure operational excellence and compliance.
• Leads, coaches, and develops staff to meet store objectives.
• Manages cash handling, platform, and customer escalations per policy.

Responsibilities

• Drive sales and advise customers to deepen relationships.
• Maintain risk controls and regulatory guidelines.
• Engage in conversations about loan products and application intake.

Skills

Team leadership

Sales & service

Communication

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Job description

TD Bank in Philadelphia is seeking a Store Supervisor to oversee daily operations, lead a team of advice and service colleagues, and ensure exceptional customer experiences. The role requires strong leadership, regulatory awareness, and the ability to manage teller and platform activities while driving sales and service objectives.

The position emphasizes coaching, risk control, and building trusted customer relationships through consultative advice and efficient processes.