Banking Store Leader: Customer Experience & Growth

TD Bank; Bellmawr (NJ); On-site; USD 62,000 - 94,000; Full time

Job summary

TD Bank in Bellmawr, NJ is seeking an Assistant Store Manager to lead a team, drive service quality, and meet sales/operational goals. You’ll deliver TD’s model of convenient, personalized advice, and build strong customer relationships with cross-selling responsibly.

The role emphasizes coaching, regulatory compliance, and a deep understanding of local market needs to empower customers and grow the branch as a community hub.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and/or sales.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide legendary customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication and decision-making skills.
• Shows proficiency with expense management.

Responsibilities

• Leads a team of advice and service colleagues in achieving store objectives.
• Provides day-to-day leadership and direction for delivery of personalized service.
• Oversees complex sales advisory activities across multiple systems and partners.
• Delivers end-to-end advice and builds relationships with customers.
• Coaches advisory team on advice strategies and product knowledge.
• Sets work direction and ownership to meet daily/quarterly/annual goals.
• Engages with community events and promotes the TD Brand.

Skills

Customer service

Leadership

Sales experience

Communication skills

Education

Undergraduate degree or equivalent experience

Supervisory or leadership experience preferred

Previous consumer and residential lending experience preferred

Tools

Microsoft Office

Job description

TD Bank in Bellmawr, NJ is seeking an Assistant Store Manager to lead a team, drive service quality, and meet sales/operational goals. You’ll deliver TD’s model of convenient, personalized advice, and build strong customer relationships with cross-selling responsibly.

The role emphasizes coaching, regulatory compliance, and a deep understanding of local market needs to empower customers and grow the branch as a community hub.