Banking Advisor: Customer Service & Solutions

United Community Bank; Knoxville (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

United Community Bank in Knoxville is seeking a Universal Banker I to deliver exceptional customer experiences while supporting financial wellness. You will assist with everyday transactions and engage in needs-based conversations to identify tailored solutions, combining service and sales expertise to strengthen relationships.

You will educate customers on banking tools and technology, ensure regulatory compliance, and have the opportunity to make a meaningful community impact through tailored

Qualifications

• 1+ years of banking, cash handling, or retail experience.
• Analytical, accuracy, and problem-solving skills.
• Strong verbal and written interpersonal communication skills.

Responsibilities

• Drive proactive needs-based sales conversations during service, teller interactions, and appointments.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to strengthen existing relationships and cultivate new ones.
• Assist customers with loan products and ensure packages are complete to minimize exceptions.
• Refer customers to cross-sell banking products and services across bank areas.
• Educate customers on managing transactions using technology and available tools.
• Apply product and service knowledge to solve customer problems.
• Process deposits, withdrawals, and routine transactions accurately and confidentially.
• Adhere to banking regulations and internal policies.

Skills

Customer service

Sales conversations

Cash handling

Interpersonal communication

Job description

United Community Bank in Knoxville is seeking a Universal Banker I to deliver exceptional customer experiences while supporting financial wellness. You will assist with everyday transactions and engage in needs-based conversations to identify tailored solutions, combining service and sales expertise to strengthen relationships.

You will educate customers on banking tools and technology, ensure regulatory compliance, and have the opportunity to make a meaningful community impact through tailored