Client-Focused Banking Associate: Growth & Impact

ESSA Bank; Blakeslee (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

EAP

Health & wellness program

Special loan and deposit rates

Rewards & recognition program

Job summary

ESSA Bank seeks a highly motivated Universal Associate to greet clients, discuss financial needs, and recommend suitable banking products. You will perform transactions, open accounts, and support retail lending while adhering to security and policy standards. Exceptional customer service and integrity are essential in this role.

You will contribute to achieving customer satisfaction and sales targets, working within a team to deliver a seamless banking experience across all client interactions.

Qualifications

• High school diploma or GED required; related experience preferred.
• Background screening will be conducted.
• Professional communication and interpersonal skills to interact with clients and colleagues.

Responsibilities

• Greet clients warmly and engage in conversations to uncover opportunities and provide product/service recommendations.
• Deliver an exceptional banking experience with every interaction.
• Perform accurate transactions, client maintenance, account openings, and retail lending tasks.
• Follow bank policies and procedures to ensure security and compliance.
• Meet or exceed performance targets related to customer satisfaction and product sales.

Skills

Customer service

Communication

Professionalism

Interpersonal skills

Problem solving

Education

High school diploma or GED

Tools

Transaction systems

Email & internet

Cash handling systems

Job description

ESSA Bank seeks a highly motivated Universal Associate to greet clients, discuss financial needs, and recommend suitable banking products. You will perform transactions, open accounts, and support retail lending while adhering to security and policy standards. Exceptional customer service and integrity are essential in this role.

You will contribute to achieving customer satisfaction and sales targets, working within a team to deliver a seamless banking experience across all client interactions.