Client-Focused Banking Associate: Solutions Pro

FC Bank; Columbus (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401K with company match

Paid time off

Employee wellness programs

Job summary

FC Bank is seeking a Universal Associate in Columbus, OH to greet clients, understand needs, and recommend banking solutions. You will handle transactions, account openings and basic lending while upholding security and policy standards. The role emphasizes customer satisfaction and achieving sales targets within a collaborative team.

The ideal candidate will use strong communication, math, and problem-solving skills to deliver a consistent, professional banking experience.

Qualifications

• Language skills: read, interpret documents and communicate clearly with clients.
• Technology skills: use phone systems, email, internet and banking software.
• Mathematical skills: perform basic arithmetic accurately for transactions.
• Reasoning ability: apply common sense to follow instructions and solve problems.
• Physical demands: ability to stand or sit for extended periods and lift light weights.

Responsibilities

• Greet clients warmly and discuss opportunities, offering product and service recommendations.
• Deliver an exceptional banking experience with every interaction.
• Perform transactions, client maintenance, account openings and basic retail lending.
• Follow bank policies and procedures to ensure security and compliance.
• Meet or exceed targets for customer satisfaction, product sales and financial wellness conversations.

Skills

Language skills

Technology skills

Mathematical skills

Reasoning ability

Physical demands

Education

High school diploma or GED

Job description

FC Bank is seeking a Universal Associate in Columbus, OH to greet clients, understand needs, and recommend banking solutions. You will handle transactions, account openings and basic lending while upholding security and policy standards. The role emphasizes customer satisfaction and achieving sales targets within a collaborative team.

The ideal candidate will use strong communication, math, and problem-solving skills to deliver a consistent, professional banking experience.