Banking Associate — Customer-Centric Growth & Development

Holiday Financial Services Corporation; Scranton (Lackawanna County); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Employee Assistance Program

Health & Wellness Program

Special loan and deposit rates

Rewards & Recognition Programs

Job summary

ESSA Bank in Scranton seeks Universal Associates to greet clients, discuss financial needs, and provide tailored banking solutions. You will facilitate transactions, openings, and lending while upholding security and policy compliance.

Ideal candidates have strong communication, math, and problem-solving skills, plus the ability to work with various banking systems and tools. A pro-active, customer-focused attitude is required.

Qualifications

• LANGUAGE SKILLS: Professional communication and interpersonal skills; ability to read, comprehend, and interpret documents.
• TECHNOLOGY SKILLS: Proficient with telephone systems and digital tools; learn core banking systems.
• MATHEMATICAL SKILLS: Ability to perform basic arithmetic in all units of measure.
• REASONING ABILITY: Apply common sense and solve problems with several variables.
• PHYSICAL DEMANDS: Standing at a teller pod or desk; may lift up to 25 pounds.

Responsibilities

• Greet clients warmly and engage in conversations to uncover opportunities and make product recommendations.
• Deliver an exceptional banking experience with every interaction.
• Perform transactions, client maintenance, account openings, and retail lending.
• Follow bank policies and procedures to ensure security and compliance.
• Meet/exceed performance targets related to customer satisfaction and product sales.

Skills

Language skills

Technology skills

Mathematical skills

Reasoning ability

Physical demands

Education

High School Diploma or GED

Tools

Core transaction system

Debit card system

Statement processing system

Cash handling & coin machine

Job description

ESSA Bank in Scranton seeks Universal Associates to greet clients, discuss financial needs, and provide tailored banking solutions. You will facilitate transactions, openings, and lending while upholding security and policy compliance.

Ideal candidates have strong communication, math, and problem-solving skills, plus the ability to work with various banking systems and tools. A pro-active, customer-focused attitude is required.