Client-Focused Banking Experience Associate

Erie, PA; Warren (Warren County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

401K with company match

Paid Time Off & Holidays

Leave policies

Employee Assistance Program

Employee Health & Wellness Program

Special Loan and Deposit Rates

Gradifi Student Loan Paydown Plan

Rewards & Recognition Programs

Job summary

ERIEBANK in Erie, PA is hiring Universal Associates to deliver a consistently excellent banking experience. You will greet clients, discuss financial needs, and recommend products while ensuring accurate transactions and security compliance.

This role emphasizes customer service, sales, and handling deposits and loans with professionalism. The position requires strong communication, basic math, and the ability to work as part of a team in a fast-paced environment.

Qualifications

• LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents; professional communication with clients and teammates.
• TECHNOLOGY SKILLS: Use telephone systems and digital tools including email, internet and intranet; learn core banking software.
• MATHEMATICAL SKILLS: Ability to perform basic arithmetic accurately for transactions and balancing.
• REASONING ABILITY: Apply instructions and solve typical problems in a banking environment.
• PHYSICAL DEMANDS AND WORK ENVIRONMENT: Standard office conditions with occasional lifting and travel.

Responsibilities

• Enthusiastically greet clients and engage in conversations; uncover opportunities and recommend solutions.
• Deliver an exceptional banking experience with accurate transactions and account maintenance.
• Follow bank policies and procedures to ensure security and compliance.
• Meet or exceed performance targets related to customer satisfaction and product sales.

Skills

Customer service

Communication

Digital literacy

Cash handling

Education

High School Diploma or GED

Tools

Core banking systems

Debit card system

Statement processing system

Job description

ERIEBANK in Erie, PA is hiring Universal Associates to deliver a consistently excellent banking experience. You will greet clients, discuss financial needs, and recommend products while ensuring accurate transactions and security compliance.

This role emphasizes customer service, sales, and handling deposits and loans with professionalism. The position requires strong communication, basic math, and the ability to work as part of a team in a fast-paced environment.