Banking Retail Specialist - Customer Care & Solutions

Sullivan Bank

St. Clair (MO)

On-site

USD 19,000 - 28,000

Full time

14 days+

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Job summary

Sullivan Bank in St. Clair, MO is seeking a Retail Specialist to assist customers with everyday banking needs and provide guidance on suitable banking solutions. This full-time, on-site role emphasizes accurate transaction processing and promoting relevant products.

Ideal candidates bring retail banking experience, strong communication skills, and attention to detail, with a high school diploma or equivalent. Knowledge of banking systems and digital tools is beneficial for success.

Qualifications

Retail Sales and Product Knowledge skills to effectively present and explain banking products and services.
Customer Service and Customer Satisfaction skills to ensure a positive experience and build long-term relationships.
Strong Communication skills to interact clearly and professionally with customers and team members.
Attention to detail and accuracy in handling cash, transactions, and customer information.
Ability to learn and use banking systems, software, and digital tools efficiently.
Demonstrated reliability, integrity, and adherence to regulatory and security guidelines.
Prior experience in retail banking or related fields is preferred.
High school diploma or equivalent required; additional education in business/finance beneficial.

Responsibilities

Assist customers with everyday banking needs and answer product/service questions.
Provide guidance on appropriate banking solutions and promote relevant products.
Process transactions accurately and maintain up-to-date product knowledge.
Resolve issues promptly, follow policies, and collaborate with colleagues for a positive branch experience.