Retail Specialist

Sullivan Bank; St. Clair (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

Sullivan Bank in St. Clair, MO is seeking a Retail Specialist to assist customers with everyday banking needs and provide guidance on suitable banking solutions. This full-time, on-site role emphasizes accurate transaction processing and promoting relevant products.

Ideal candidates bring retail banking experience, strong communication skills, and attention to detail, with a high school diploma or equivalent. Knowledge of banking systems and digital tools is beneficial for success.

Qualifications

• Retail Sales and Product Knowledge skills to effectively present and explain banking products and services.
• Customer Service and Customer Satisfaction skills to ensure a positive experience and build long-term relationships.
• Strong Communication skills to interact clearly and professionally with customers and team members.
• Attention to detail and accuracy in handling cash, transactions, and customer information.
• Ability to learn and use banking systems, software, and digital tools efficiently.
• Demonstrated reliability, integrity, and adherence to regulatory and security guidelines.
• Prior experience in retail banking or related fields is preferred.
• High school diploma or equivalent required; additional education in business/finance beneficial.

Responsibilities

• Assist customers with everyday banking needs and answer product/service questions.
• Provide guidance on appropriate banking solutions and promote relevant products.
• Process transactions accurately and maintain up-to-date product knowledge.
• Resolve issues promptly, follow policies, and collaborate with colleagues for a positive branch experience.

Skills

Retail Sales

Product Knowledge

Customer Service

Communication Skills

Attention to detail

Banking Systems

Regulatory & Security

Education

High school diploma or equivalent

Business/Finance education beneficial

Tools

Banking software

Digital tools

Job description

Company Description

Sullivan Bank, formerly Bank of Sullivan, is a locally owned financial institution that has operated since 1895 on the principles of stability, strength, and service. Chartered by the State of Missouri and insured by the FDIC, the bank is guided by a dedicated Board of Directors that establishes policies to maintain a safe and strong organization. Sullivan Bank is committed to serving and growing with its communities through neighborhood branches across Missouri, including Sunrise Beach, Sullivan, Cuba, Labadie, Pleasant Hope, Springfield, Union, St. Clair, Jeff City and Eureka. Team members join a community-focused bank that values long-term relationships, integrity, and dependable financial service.

Role Description

The Retail Specialist is a full-time, on-site role located in St. Clair, MO. This team member assists customers with everyday banking needs, answers product and service questions, and provides guidance on appropriate banking solutions. Daily responsibilities include processing transactions accurately, maintaining up-to-date product knowledge, and promoting relevant retail banking products and services. The Retail Specialist also supports customer satisfaction by resolving issues promptly, following established policies and procedures, and collaborating with colleagues to ensure a positive branch experience.

Qualifications

• Retail Sales and Product Knowledge skills to effectively present and explain banking products and services.
• Customer Service and Customer Satisfaction skills to ensure a positive experience and build long-term relationships.
• Strong Communication skills to interact clearly and professionally with customers and team members.
• Attention to detail and accuracy in handling cash, transactions, and customer information.
• Ability to learn and use banking systems, software, and digital tools efficiently.
• Demonstrated reliability, integrity, and adherence to regulatory and security guidelines.
• Prior experience in retail banking, customer-facing financial services, or related fields is preferred.
• High school diploma or equivalent required; additional education in business, finance, or a related area is beneficial.