Banking Relationship Specialist - Growth, Community & ESOP

Woodforest National Bank; Peru (IL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

ESOP

401k match

Medical coverage

Paid PTO

Job summary

Woodforest National Bank is seeking a full-time Banker at our IL - Peru Walmart location. You will act as a frontline ambassador, building retail customer relationships through exceptional service and proactive marketing of banking products.

You will balance teller duties with sales responsibilities in a busy branch environment. The role emphasizes delivering the Woodforest Experience, supporting digital banking tools, and representing the bank in the local community.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.
• Deliver the Woodforest Experience by creating warm, welcoming, and personalized interactions with every customer, every day.
• Engage customers in meaningful conversations to understand financial needs and clearly explain retail banking products, services, and digital solutions in a simple, easy-to-understand manner.

Skills

Retail banking

Customer service

Sales outreach

Communication

Education

High School Diploma

Job description

Woodforest National Bank is seeking a full-time Banker at our IL - Peru Walmart location. You will act as a frontline ambassador, building retail customer relationships through exceptional service and proactive marketing of banking products.

You will balance teller duties with sales responsibilities in a busy branch environment. The role emphasizes delivering the Woodforest Experience, supporting digital banking tools, and representing the bank in the local community.