Banking Relationship Advisor | Flexible Hours & Benefits

Citizens; Johnston (RI); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Meaningful work

Community involvement

Career development

Comprehensive benefits

Job summary

Citizens Bank in Johnston, RI seeks a customer-focused banking professional to help clients meet financial goals and grow relationships. You’ll be the face of the branch, offering trusted advice on spending, saving, borrowing and investing, while introducing digital banking tools and collaborating with Wealth Management, Mortgage, and Business Banking partners.

Starting pay is $25 per hour with potential incentive earnings; the role requires strong communication, problem solving, and a

Qualifications

• High School degree or GED required.
• 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
• Ability to effectively ask questions and identify needs to improve the customer relationship
• Proven success with building relationships, and recommending and referring products and services through in‑person and phone interactions
• Demonstrated skills in using digital technology to support the delivery of business goals
• Aptitude to problem solve and provide solutions to customer issues
• Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
• Self‑motivated, confident and ability to multitask effectively
• Ability to work branch hours, which can include weekends and evenings
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre‑employment screening checks and obtaining a unique identifier from the NMLS.

Responsibilities

• Assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.
• Provide tailored solutions to help customers achieve goals like planning for the future, buying a home or opening a new credit card.
• Introduce customers to digital and mobile-first banking via the app or ATMs.
• Collaborate with Wealth Management, Mortgage and Business Banking teams for more complex needs.
• Make outbound calls to acquire new customers and schedule financial checkups.
• Follow all financial policies and procedures, including proper cash handling and regulatory requirements.

Skills

Sales experience

Relationship building

Questioning

Digital tools

Problem solving

Collaboration

Self-motivation

Flexible schedule

Compliance

Cash handling

Education

High School diploma or GED

Job description

Citizens Bank in Johnston, RI seeks a customer-focused banking professional to help clients meet financial goals and grow relationships. You’ll be the face of the branch, offering trusted advice on spending, saving, borrowing and investing, while introducing digital banking tools and collaborating with Wealth Management, Mortgage, and Business Banking partners.

Starting pay is $25 per hour with potential incentive earnings; the role requires strong communication, problem solving, and a