Customer-Centric Teller — Growth & Community Benefits

Citizens; Johnston (RI); On-site; USD 28,000 - 35,000; Part time

Benefits offered by this job

Meaningful work

Community involvement

Career development

Benefits package

Job summary

Citizens is seeking a front-line associate in Johnston, RI to greet customers, guide them through mobile app and ATM usage, and deliver personalized financial recommendations. You will connect clients with bankers for next steps and ensure adherence to all policies and cash handling procedures.

The role emphasizes customer-centric service, strong listening skills, and the ability to build long-term relationships while working with flexible hours in a bank branch.

Qualifications

• High School diploma or GED required.
• 6 months of cash or digital payments transactions.
• 1 year of customer experience recommending products.
• Excellent listening and communication skills.
• Ability to uncover needs and build relationships.
• Strong problem solving and service mindset.
• Comfort with using digital technology and branch hours

Responsibilities

• Greet customers in lobby and demonstrate app/ATM usage.
• Provide personalized advice and connect customers to Bankers.
• Educate customers on Citizens products and policies.
• Follow all cash handling, policies, and regulatory requirements.

Skills

Excellent listening

Strong communication

Questioning to identify needs

Problem solving

Customer-centric service

Digital tech comfort

Weekend/evening flexibility

Education

High School or GED

Job description

Citizens is seeking a front-line associate in Johnston, RI to greet customers, guide them through mobile app and ATM usage, and deliver personalized financial recommendations. You will connect clients with bankers for next steps and ensure adherence to all policies and cash handling procedures.

The role emphasizes customer-centric service, strong listening skills, and the ability to build long-term relationships while working with flexible hours in a bank branch.