Banking Production Support Analyst — Incident & Release Lead

Genesis10; Richmond (VA); On-site; USD 60,000 - 71,000; Full time

Benefits offered by this job

Health Savings Account

Medical, Dental, Vision

401K

Sick Pay

Commuter Benefits

Job summary

Genesis10 is seeking an Application Production Support Analyst onsite in Richmond, VA for a 12+ month contract with a global financial institution. The role focuses on L2/L3 production support for multiple corporate banking and channel applications, incident and problem governance, and maintaining production system stability under tight SLAs.

The ideal candidate brings 5–8 years of hands-on support experience in banking, strong knowledge of monitoring tools (Splunk, Dynatrace, Geneos), and

Qualifications

• 5-8 years of hands-on experience in L2/L3 Application Production Support within banking or financial services.

Responsibilities

• Drive identification, triage, and resolution of production incidents with minimal business disruption
• Drive Problem Management, including root cause analysis (RCA), mitigation, and permanent fix tracking
• Manage service requests, incident and problem tickets through the enterprise ITSM platform for multiple applications, ensuring SLA adherence
• Coordinate real time restoration activities, engaging development, infrastructure, and vendor teams
• Oversee capacity and performance management, proactively identifying and mitigating risks
• Utilize modern monitoring and observability tools such as Splunk, Dynatrace, and Geneos for proactive detection
• Build and enhance automation scripts, dashboards, and alerts to reduce manual effort
• Support CI/CD pipelines, including automated release and deployment processes
• Partner with Engineering teams for onboarding new services, major upgrades, and platform changes
• Ensure operational readiness for releases, deployments, and infrastructure upgrades

Skills

Incident management

Problem management

CI/CD

Automation scripting

Stakeholder communication

Linux

Windows

Tools

Splunk

Dynatrace

Geneos

IBM WebSphere MQ

MuleSoft

Kafka

Job description

Genesis10 is seeking an Application Production Support Analyst onsite in Richmond, VA for a 12+ month contract with a global financial institution. The role focuses on L2/L3 production support for multiple corporate banking and channel applications, incident and problem governance, and maintaining production system stability under tight SLAs.

The ideal candidate brings 5–8 years of hands-on support experience in banking, strong knowledge of monitoring tools (Splunk, Dynatrace, Geneos), and