Production Support Engineer - SOC Incident Response

Deutsche Bank; Arlington (VA); On-site; USD 102,000 - 130,000; Full time

Job summary

Deutsche Bank is seeking a Production Support Associate in Arlington, VA to deliver L2 support for Security Operations Center applications. The role requires a Bachelor’s degree in Computer Engineering or related field and hands-on experience with Linux, Solaris, and AIX environments, plus Splunk and ITRS Geneos tooling.

The candidate will manage incidents, perform root-cause analysis, participate in change management, and assist with DR and continuity testing to ensure platform stability.

Qualifications

• Requires a Bachelor's degree in a related field or equivalent.
• 2+ years of experience performing troubleshooting and debugging.
• Experience across Linux, Solaris and AIX environments.
• Experience analyzing system logs and monitoring dashboards.

Responsibilities

• Provide L2 production support for Security Operations Center applications.
• Perform incident management, RCA, and CAPA to improve service reliability.
• Review changes, validate deployment procedures, and perform post-change verification.
• Support disaster recovery testing and maintain audit traceability.

Skills

Troubleshooting

Incident management

Root cause analysis

Change management

Education

Bachelor's degree in Computer Engineering or related field

Tools

Linux

Solaris

AIX

Splunk

ITRS Geneos

Job description

Deutsche Bank is seeking a Production Support Associate in Arlington, VA to deliver L2 support for Security Operations Center applications. The role requires a Bachelor’s degree in Computer Engineering or related field and hands-on experience with Linux, Solaris, and AIX environments, plus Splunk and ITRS Geneos tooling.

The candidate will manage incidents, perform root-cause analysis, participate in change management, and assist with DR and continuity testing to ensure platform stability.