Banking Product Support Manager

Academy Bank, N.A.; Kansas City (MO); Sur place; USD 54 000 - 66 000; Plein temps

Avantages offerts par ce poste

Medical

Vision

401(k) plan

Short and Long-term disability

Company paid vacation

Résumé du poste

Academy Bank, N.A. in Kansas City, MO seeks a Product Support Manager I to provide and manage service support for banking applications and systems.

You will coordinate cross-functional teams and represent the company with vendors, handling business and system analysis and project coordination. Responsibilities include incident/problem/change management, testing of updates, requirements development, disaster recovery involvement, and after-hours availability to meet deadlines.

Qualifications

• Strong attention to detail and ability to complete work accurately.
• Ability to organize work.
• Strong written and verbal communication skills, required.
• Proficient in Microsoft Office suite of products.

Responsabilités

• Supports banking applications, systems and processes, including incident, problem, change, and release management functions.
• Tests and implements application changes and software updates.
• Leads problem management and incident management efforts for high severity incidents.
• Collaborates with business counterparts, IT personnel and vendors to prioritize service requests (projects, enhancements, maintenance, and upgrades).
• Develops business requirements for projects and assigned systems, test plans, comprehensive support plans.
• Assists with disaster recovery plans and testing.
• Provides project coordination for banking applications to ensure schedule, quality and scope objectives are met.
• Ability to work after-hour and some weekends to meet project deadlines, conduct testing, address high priority incidents and problems and/or to monitor system availability.
• Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success)
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Working at the worksite during regular business hours and/or assigned hours.
• Other specified duties as assigned.

Connaissances

Attention to detail

Organization

Written and verbal communication

Microsoft Office

Formation

Bachelor's degree or equivalent

IT Service Management familiarity

Accounting and bank compliance experience

Business analysis & project management

Description du poste

Academy Bank, N.A. in Kansas City, MO seeks a Product Support Manager I to provide and manage service support for banking applications and systems.

You will coordinate cross-functional teams and represent the company with vendors, handling business and system analysis and project coordination. Responsibilities include incident/problem/change management, testing of updates, requirements development, disaster recovery involvement, and after-hours availability to meet deadlines.