Banking IT Support Specialist – Helpdesk & Systems

Exchange-Bank-; Atchison (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Exchange Bank & Trust in Atchison, KS is seeking an IT Support Staff to maintain and monitor the bank’s computer systems and provide end-user support across branches.

You will troubleshoot hardware and software issues, guide employees, document procedures, and help implement new systems while prioritizing urgent IT requests. This full-time role requires strong communication, multitasking, and a customer-service mindset to keep financial operations secure and efficient.

Qualifications

• Associate’s or bachelor’s degree in computer science, or 5+ years IT experience.
• 3+ years in a technical support role.
• Experience with Windows desktop/server environments.
• Strong written and verbal communication and attention to detail.
• Ability to manage multiple projects and prioritize IT issues.
• Excellent interpersonal skills.

Responsibilities

• Install, configure, and maintain software, network equipment, and computer systems.
• Troubleshoot banking software and hardware issues.
• Guide employees through technical solutions clearly and professionally.
• Maintain IT operation documentation and reports.
• Analyze system logs to identify trends and issues.
• Assist with new systems and applications implementation.
• Create and manage user accounts and login support.
• Perform asset management and inventory tracking.

Skills

Strong interpersonal

Analytical thinking

Communication skills

Windows desktop

Windows Server

Education

Associate’s or Bachelor’s degree in Computer Science

Tools

Microsoft Windows

Microsoft Office

Active Directory

Job description

Exchange Bank & Trust in Atchison, KS is seeking an IT Support Staff to maintain and monitor the bank’s computer systems and provide end-user support across branches.

You will troubleshoot hardware and software issues, guide employees, document procedures, and help implement new systems while prioritizing urgent IT requests. This full-time role requires strong communication, multitasking, and a customer-service mindset to keep financial operations secure and efficient.