Product Support Manager I

Academy Bank, N.A.; Kansas City (MO); Presencial; USD 54.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Vision

401(k) plan

Short and Long-term disability

Company paid vacation

Descripción de la vacante

Academy Bank, N.A. in Kansas City, MO seeks a Product Support Manager I to provide and manage service support for banking applications and systems.

You will coordinate cross-functional teams and represent the company with vendors, handling business and system analysis and project coordination. Responsibilities include incident/problem/change management, testing of updates, requirements development, disaster recovery involvement, and after-hours availability to meet deadlines.

Formación

• Strong attention to detail and ability to complete work accurately.
• Ability to organize work.
• Strong written and verbal communication skills, required.
• Proficient in Microsoft Office suite of products.

Responsabilidades

• Supports banking applications, systems and processes, including incident, problem, change, and release management functions.
• Tests and implements application changes and software updates.
• Leads problem management and incident management efforts for high severity incidents.
• Collaborates with business counterparts, IT personnel and vendors to prioritize service requests (projects, enhancements, maintenance, and upgrades).
• Develops business requirements for projects and assigned systems, test plans, comprehensive support plans.
• Assists with disaster recovery plans and testing.
• Provides project coordination for banking applications to ensure schedule, quality and scope objectives are met.
• Ability to work after-hour and some weekends to meet project deadlines, conduct testing, address high priority incidents and problems and/or to monitor system availability.
• Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success)
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Working at the worksite during regular business hours and/or assigned hours.
• Other specified duties as assigned.

Conocimientos

Attention to detail

Organization

Written and verbal communication

Microsoft Office

Educación

Bachelor's degree or equivalent

IT Service Management familiarity

Accounting and bank compliance experience

Business analysis & project management

Descripción del empleo

The successful candidate will be self-starting and productive while providing and managing service support and delivery for assigned banking applications and systems. The candidate will be comfortable working on and coordinating the efforts of cross-functional teams from various areas and levels of the organization. The candidate will be comfortable representing the company’s interests with vendors and will perform business and systems analysis on a periodic basis, as well as be responsible for project coordination.

Responsibilities

• Supports banking applications, systems and processes, including incident, problem, change, and release management functions.
• Tests and implements application changes and software updates.
• Leads problem management and incident management efforts for high severity incidents.
• Collaborates with business counterparts, IT personnel and vendors to prioritize service requests (projects, enhancements, maintenance, and upgrades).
• Develops business requirements for projects and assigned systems, test plans, comprehensive support plans.
• Assists with disaster recovery plans and testing.
• Provides project coordination for banking applications to ensure schedule, quality and scope objectives are met.
• Ability to work after-hour and some weekends to meet project deadlines, conduct testing, address high priority incidents and problems and/or to monitor system availability.
• Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success)
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Working at the worksite during regular business hours and/or assigned hours.
• Other specified duties as assigned.

The Product Support Mgr I position pays a minimum of $60,000.

Full-time associates are eligible for our benefits package:

• Medical
• Vision
• 401(k) plan
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.

Position Requirements

Skills

• Strong attention to detail and ability to complete work accurately.
• Ability to organize work.
• Strong written and verbal communication skills, required.
• Proficient in Microsoft Office suite of products.

Education & Experience

• Bachelor’s degree or equivalent experience in accounting, business administration, computer science, or related field, required.
• Must be very familiar with various financial products, services and/or banking operations.
• Familiarity with IT Service Management principles or willingness to learn, preferred.
• Experience with accounting and bank compliance applications, preferred.
• Basic business analysis and project management skills, preferred.

Physical Requirements

The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.

Full-time/Part-time

Full-time

undefined

Benefits Guide

Family and Medical Leave Act

EEOC/Affirmative Action

Pay Transparency Policy

E-Verify

Right to Work Notice

Employer Privacy Policy

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service