Banking Customer Support Specialist

Mercantil Commerce Bank; Kansas City (MO); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k)

Paid vacation and personal time

Job summary

Commerce Bank in Kansas City, MO is seeking a Customer Support Specialist I to assist multiple business lines on an as-needed basis. The role involves handling inbound calls, case management in Salesforce, and providing tech support for Commerce applications.

The position requires basic banking knowledge, strong customer service, and the ability to learn new processes quickly. Hybrid schedule with some on-site work is offered.

Qualifications

• Basic knowledge of bank operations and strong customer service skills.
• Ability to learn new processes quickly with critical thinking.
• Ability to work off-shifts and adapt to changing priorities.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Answer inbound calls and resolve cases via Salesforce/Insight 360.
• Open, review, and resolve cases with high accuracy and timeliness.
• Provide technical support for Commerce Connections and related apps.
• Assist with debit/credit card reissue and TSYS mainframe tasks.

Skills

Customer service

Attention to detail

Communication skills

Team player

Adaptability

Education

Associate degree or equivalent

Tools

Salesforce

TSYS mainframe

Microsoft Word/Excel/Outlook

Job description

Commerce Bank in Kansas City, MO is seeking a Customer Support Specialist I to assist multiple business lines on an as-needed basis. The role involves handling inbound calls, case management in Salesforce, and providing tech support for Commerce applications.

The position requires basic banking knowledge, strong customer service, and the ability to learn new processes quickly. Hybrid schedule with some on-site work is offered.