Assistant Banking Center Manager: Lead Customer Experience

Security Bank of Kansas City; Gladstone (MO); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

11 paid holidays

Generous paid time off

Discounted banking services

Growth opportunities

Job summary

Security Bank of Kansas City is seeking an Assistant Banking Center Manager to lead daily operations and deliver outstanding customer service. The role emphasizes leadership, coaching, and a strong sales approach to grow customer relationships and channel performance.

Responsibilities include managing the banking center in the Banking Center Manager's absence, supervising staff, and collaborating with other departments to provide financial solutions.

Qualifications

• Minimum 2-3 years banking, retail or sales experience.
• Excellent English verbal and written communication required.
• Strong leadership, coaching and customer relation skills.

Responsibilities

• Deliver excellent customer experience through in-person, phone, and email interactions.
• Supervise teller operations and assist tellers as needed.
• Identify customer needs and cross-sell products or refer to other departments.
• Plan scheduling and supervise teller activities to meet service goals.
• Coach and mentor staff to ensure a superior customer experience.
• Ensure compliance with bank policies and regulatory rules.

Skills

Leadership

Customer service

Sales skills

Communication

Multi-tasking

Professional appearance

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Security Bank of Kansas City is seeking an Assistant Banking Center Manager to lead daily operations and deliver outstanding customer service. The role emphasizes leadership, coaching, and a strong sales approach to grow customer relationships and channel performance.

Responsibilities include managing the banking center in the Banking Center Manager's absence, supervising staff, and collaborating with other departments to provide financial solutions.