Banking Ops Supervisor & Process Improvement

Lacapfcu; Baton Rouge, Northern (LA, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

La Capitol FCU in Baton Rouge is seeking an Operations Supervisor to lead the day-to-day activities of the Support Operations team at the Main Office. You will monitor workflow, quality, and service levels, and work with internal departments and vendors to resolve routine issues.

The role requires 3–5 years in banking operations, an associate degree, and proven supervisory experience. You will drive efficiency, ensure compliance, and mentor staff to uphold member-focused service standards.

Qualifications

• Experience supervising a team in a banking environment.
• Knowledge of banking policies, procedures, and regulatory requirements.
• Strong leadership and coaching abilities.

Responsibilities

• Supervise daily activities of Support Operations and assign work.
• Monitor productivity and quality to meet service levels.
• Provide guidance and coaching to employees on issues.
• Identify process improvements and elevate complex matters to management.

Skills

Supervisory experience

Banking operations knowledge

Leadership

Analytical skills

Education

Associate degree in business, banking, finance, or related field

Tools

Microsoft Office

Banking systems

Job description

La Capitol FCU in Baton Rouge is seeking an Operations Supervisor to lead the day-to-day activities of the Support Operations team at the Main Office. You will monitor workflow, quality, and service levels, and work with internal departments and vendors to resolve routine issues.

The role requires 3–5 years in banking operations, an associate degree, and proven supervisory experience. You will drive efficiency, ensure compliance, and mentor staff to uphold member-focused service standards.