Center Supervisor

Barksdale Federal Credit Union; Ruston (LA); On-site; USD 60,000 - 75,000; Full time

Job summary

Barksdale Federal Credit Union is seeking a Center Supervisor to oversee daily branch operations on-site in Ruston, LA. You will lead and coach center staff, ensure accurate transaction processing, and maintain strict adherence to policies and regulatory requirements.

The role emphasizes delivering excellent member service, monitoring performance metrics, handling escalations, and supporting sales and cross-selling of credit union products while collaborating with leadership to improve

Qualifications

• At least five years of related experience in a financial institution, with a minimum of two years of supervisory experience.
• Excellent communication and public relations skills.
• Thorough understanding of related legal and regulatory requirements for a Credit Union.
• Accurate and attentive to detail.
• High school diploma or equivalent. Additional college coursework in business or finance preferred.

Responsibilities

• Oversee daily operations of the branch center on-site.
• Lead and coach center staff to ensure service quality.
• Ensure accurate transaction processing and adherence to policies and regulatory requirements.
• Monitor performance metrics and manage staffing and scheduling.
• Provide training, feedback and conflict resolution to employees.
• Handle escalated member inquiries and support cross-selling of credit union products.

Skills

Supervisory experience

Customer service

Communication skills

Education

High school diploma

College coursework in business or finance

Job description

Company Description

Barksdale Federal Credit Union was founded in 1954 to serve military and civilian personnel at Barksdale Air Force Base in Bossier City and has since expanded to support over 1,000 companies, associations, and churches. The credit union now serves individuals who live, work, worship, or attend school in multiple Louisiana parishes, with a focus on enhancing the economic well-being of all members, including those of modest means. Built on a strong member-focused foundation, Barksdale Federal continues to differentiate itself through community commitment and personalized financial services. With assets exceeding $2 billion, it is the largest locally owned credit union in Louisiana and proudly serves members in Texas and Arkansas through more than 30 locations and access to over 55,000 ATMs worldwide.

Role Description

The Center Supervisor is a full-time, on-site role located in Ruston, LA, responsible for overseeing daily operations of the branch center. This position leads and coaches center staff, ensuring excellent member service, accurate transaction processing, and adherence to policies and regulatory requirements. The Center Supervisor monitors performance metrics, manages staffing and scheduling, and supports employees through training, feedback, and conflict resolution. This role also handles escalated member inquiries, supports sales and cross-selling of credit union products, and collaborates with leadership to implement initiatives that improve efficiency, member satisfaction, and overall center performance.

Qualifications

• At least five years of related experience in a financial institution, with a minimum of two years of supervisory experience.
• Excellent communication and public relations skills.
• Thorough understanding of related legal and regulatory requirements for a Credit Union.
• Accurate and attentive to detail.
• High school diploma or equivalent. Additional college coursework in business or finance preferred.