Banking Operations & Systems Specialist

Openkrill; United States; Remote; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

LTD/STD and life insurance

401k with match

Tuition reimbursement

Paid holidays

Job summary

Banner Bank is seeking a Central Operations Specialist to provide exceptional customer service and support for specific retail operations functions. You will review, document, train staff, and respond to inquiries on complex procedures and access.

The role includes administering systems and user access, participating in disaster recovery, and driving process improvements while adhering to regulatory requirements and company policies.

Qualifications

• 0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required

Responsibilities

• Be responsible for providing support for specific retail operational areas, including SilverLake (DD, CD, SB, CIF), Streamline, Vertex, Store Forward, OnBase, Info-Capture, New Account Setup. IRAs, Account Analysis, Sweeps/AFTs, IOLTA/RETA, Withholding, Procedures, Communications, User Access, Wires, ACH, Payment Processing, Dormant Accounts, Cash Services or Escheat.
• Be responsible for the administration of function-specific systems.
• Be responsible for the administration of function-specific user access for related applications.
• Assist in Disaster Recovery/Business Continuity testing and real event tactical team. Participate in critical, bankwide problem solving projects. Analyze results of user feedback to make recommendations for support process improvement. Evaluate documented resolutions and analyze trends for ways to prevent repeated problems.
• Identify opportunities for process improvements and incorporate them with positive results.
• Assist in the annual JHA SilverLake release. Build updates or defect review, and provide testing, training documentation, and support.
• Be responsible for posting updates to BannerNet to assist in problem resolution.
• Be responsible for complying with policies, procedures, security requirements, and government regulations.

Skills

Customer service

Analytical thinking

Problem solving

Time management

Communication

Independent work

Microsoft Office

Regulatory knowledge

Education

High School Diploma

Tools

Microsoft Office

Job description

Banner Bank is seeking a Central Operations Specialist to provide exceptional customer service and support for specific retail operations functions. You will review, document, train staff, and respond to inquiries on complex procedures and access.

The role includes administering systems and user access, participating in disaster recovery, and driving process improvements while adhering to regulatory requirements and company policies.