Central Operations Specialist (Remote- WA, ID, CA & OR)

Banner Bank; Spokane (WA); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off & holidays

401k with match

Tuition reimbursement

Job summary

Banner Bank in Spokane, WA seeks a Central Operations Specialist to support specific retail operational areas and assist branches with procedures and access. You will administer function-specific systems and user access, and participate in disaster recovery and bankwide problem solving.

Required is a HS diploma and 0–2 years in clerical/banking/ops, plus strong customer service, analytical, and communication skills; proficient in Microsoft Office and able to learn new technologies.

Qualifications

• H.S. Diploma required (an equivalent combination of education and experience may be considered).
• 0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required.
• Strong customer service, analytical, and problem solving skills; attention to detail.
• Excellent written and verbal communication; ability to work independently and meet deadlines.
• Proficient in Microsoft Office and ability to learn new technologies.

Responsibilities

• Be responsible for providing support for specific retail operational areas, including SilverLake (DD, CD, SB, CIF), Streamline, Vertex, Store Forward, OnBase, Info-Capture, New Account Setup. IRAs, Account Analysis, Sweeps/AFTs, IOLTA/RETA, Withholding, Procedures, Communications, User Access, Wires, ACH, Payment Processing, Dormant Accounts, Cash Services or Escheat.
• Be responsible for the administration of function-specific systems.
• Be responsible for the administration of function-specific user access for related applications.
• Assist in Disaster Recovery/Business Continuity testing and real event tactical team. Participate in critical, bankwide problem solving projects. Analyze results of user feedback to make recommendations for support process improvement. Evaluate documented resolutions and analyze trends for ways to prevent repeated problems.
• Identify opportunities for process improvements and incorporate them with positive results.
• Assist in the annual JHA SilverLake release. Build updates or defect review, and provide testing, training documentation, and support.
• Be responsible for posting updates to BannerNet to assist in problem resolution.
• Be responsible for complying with policies, procedures, security requirements, and government regulations.

Skills

Customer service

Analytical thinking

Problem solving

Organizational skills

Time management

Communication skills

Independent worker

Troubleshooting

Microsoft Office

Regulatory knowledge

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.

With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

As a Central Operations Specialist you will work in a specific operations function, provide exceptional customer service, perform function-specific, day-to-day operations tasks. Support branches through review and documentation of multiple critical functions. Provide Bank staff with training and respond to inquiries on complex functions for procedures, applications, and access.

Compensation & Benefits

• Targeted starting compensation range is based on location and experience: $xx - $xx
• Incentive and commission compensation may be awarded for eligible roles
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time, personal days, paid volunteer time and 11 company paid holidays
• 401k (up to 4% match with immediate vesting)
• Tuition reimbursement up to $5,250 annually (minimum service requirement)
• Read more about these and additional benefits at: Employee Benefits | Banner Bank

In this role you will have the opportunity to:

• Be responsible for providing support for specific retail operational areas, including SilverLake (DD, CD, SB, CIF), Streamline, Vertex, Store Forward, OnBase, Info-Capture, New Account Setup. IRAs, Account Analysis, Sweeps/AFTs, IOLTA/RETA, Withholding, Procedures, Communications, User Access, Wires, ACH, Payment Processing, Dormant Accounts, Cash Services or Escheat.
• Be responsible for the administration of function-specific systems.
• Be responsible for the administration of function-specific user access for related applications.
• Assist in Disaster Recovery/Business Continuity testing and real event tactical team. Participate in critical, bankwide problem solving projects. Analyze results of user feedback to make recommendations for support process improvement. Evaluate documented resolutions and analyze trends for ways to prevent repeated problems.
• Identify opportunities for process improvements and incorporate them with positive results.
• Assist in the annual JHA SilverLake release. Build updates or defect review, and provide testing, training documentation, and support.
• Be responsible for posting updates to BannerNet to assist in problem resolution.
• Be responsible for complying with policies, procedures, security requirements, and government regulations.

Education & Certifications

• H.S. Diploma: required (an equivalent combination of education and experience may be considered)

Experience

• 0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required

Knowledge, Skills and Abilities

• Possess excellent customer service, analytical, and problem solving skills. Proven organizational skills and attention to detail required.
• Ability to manage multiple projects simultaneously while ensuring critical deadlines are met. Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Possess effective written and verbal communication skills, with the ability to positively influence others.
• Ability to work independently with little direct supervision while effectively managing time and resources. Proven experience with troubleshooting principles/methodologies and issue resolution techniques.
• Proficient in advanced aspects of Microsoft Office and the ability to quickly learn and adapt to new technologies.
• Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations.

Compensation & Benefits

• Targeted starting hourly range (based on experience):$19.21-$26.90
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement
• Get more information at: Employee Benefits | Banner Bank

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.