Bank Operations & Process Improvement Specialist

Banner Bank; Spokane (WA); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off & holidays

401k with match

Tuition reimbursement

Job summary

Banner Bank in Spokane, WA seeks a Central Operations Specialist to support specific retail operational areas and assist branches with procedures and access. You will administer function-specific systems and user access, and participate in disaster recovery and bankwide problem solving.

Required is a HS diploma and 0–2 years in clerical/banking/ops, plus strong customer service, analytical, and communication skills; proficient in Microsoft Office and able to learn new technologies.

Qualifications

• H.S. Diploma required (an equivalent combination of education and experience may be considered).
• 0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required.
• Strong customer service, analytical, and problem solving skills; attention to detail.
• Excellent written and verbal communication; ability to work independently and meet deadlines.
• Proficient in Microsoft Office and ability to learn new technologies.

Responsibilities

• Be responsible for providing support for specific retail operational areas, including SilverLake (DD, CD, SB, CIF), Streamline, Vertex, Store Forward, OnBase, Info-Capture, New Account Setup. IRAs, Account Analysis, Sweeps/AFTs, IOLTA/RETA, Withholding, Procedures, Communications, User Access, Wires, ACH, Payment Processing, Dormant Accounts, Cash Services or Escheat.
• Be responsible for the administration of function-specific systems.
• Be responsible for the administration of function-specific user access for related applications.
• Assist in Disaster Recovery/Business Continuity testing and real event tactical team. Participate in critical, bankwide problem solving projects. Analyze results of user feedback to make recommendations for support process improvement. Evaluate documented resolutions and analyze trends for ways to prevent repeated problems.
• Identify opportunities for process improvements and incorporate them with positive results.
• Assist in the annual JHA SilverLake release. Build updates or defect review, and provide testing, training documentation, and support.
• Be responsible for posting updates to BannerNet to assist in problem resolution.
• Be responsible for complying with policies, procedures, security requirements, and government regulations.

Skills

Customer service

Analytical thinking

Problem solving

Organizational skills

Time management

Communication skills

Independent worker

Troubleshooting

Microsoft Office

Regulatory knowledge

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Banner Bank in Spokane, WA seeks a Central Operations Specialist to support specific retail operational areas and assist branches with procedures and access. You will administer function-specific systems and user access, and participate in disaster recovery and bankwide problem solving.

Required is a HS diploma and 0–2 years in clerical/banking/ops, plus strong customer service, analytical, and communication skills; proficient in Microsoft Office and able to learn new technologies.