Banking Operations Specialist

First Horizon Bank; Maryville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

First Horizon Bank is seeking an Administrative Support Specialist to back the operations team and provide essential assistance to all financial centers, ensuring a smooth and efficient process across the branch network in Maryville, TN. This on-site role supports daily workflows and customer data integrity.

You will answer questions about products and services, help resolve issues, verify records, process documents, and assist back-office teams.

Qualifications

• High School diploma or equivalent; college degree preferred.
• Experience with Microsoft Word, Excel, and Outlook.
• Strong teamwork and customer service skills.
• Ability to work under pressure and meet time constraints.
• Accurate data entry and attention to detail.

Responsibilities

• Assists with questions about products, services, discrepancies, and customer information files.
• Ensures customer records are correct.
• Ensures cases are resolved properly.
• Supports Branches and Back Office with DDA/CDA or IRA questions.
• Verifies and processes Signature Cards and legal documents.
• Maintains two department mailboxes daily.

Skills

Strong teamwork

Customer service skills

Excellent communication

Problem solving skills

Ability to work under pressure

Education

High School diploma or equivalent

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

10-key calculator

Job description

First Horizon Bank is seeking an Administrative Support Specialist to back the operations team and provide essential assistance to all financial centers, ensuring a smooth and efficient process across the branch network in Maryville, TN. This on-site role supports daily workflows and customer data integrity.

You will answer questions about products and services, help resolve issues, verify records, process documents, and assist back-office teams.