Banking Operations Processor

First Horizon Bank; Maryville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

First Horizon Bank is seeking an Administrative Support Specialist to back the operations team and provide essential assistance to all financial centers, ensuring a smooth and efficient process across the branch network in Maryville, TN. This on-site role supports daily workflows and customer data integrity.

You will answer questions about products and services, help resolve issues, verify records, process documents, and assist back-office teams.

Qualifications

• High School diploma or equivalent; college degree preferred.
• Experience with Microsoft Word, Excel, and Outlook.
• Strong teamwork and customer service skills.
• Ability to work under pressure and meet time constraints.
• Accurate data entry and attention to detail.

Responsibilities

• Assists with questions about products, services, discrepancies, and customer information files.
• Ensures customer records are correct.
• Ensures cases are resolved properly.
• Supports Branches and Back Office with DDA/CDA or IRA questions.
• Verifies and processes Signature Cards and legal documents.
• Maintains two department mailboxes daily.

Skills

Strong teamwork

Customer service skills

Excellent communication

Problem solving skills

Ability to work under pressure

Education

High School diploma or equivalent

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

10-key calculator

Job description

Job Description

Location: On site at location listed in job posting.

Hours: Monday - Friday / 8:00 AM - 5:00 PM

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary

This position plays a vital role in the organizational effectiveness of First Horizon Bank, providing administrative support to all financial centers to ensure a smooth and efficient operational process.

Responsibilities

• Assists with questions and issues about products, services, discrepancies, and customer information files.
• Ensures customer records are correct.
• Ensures cases are resolved properly.
• Supports the Branches, Back Office, with any DDA CDA or IRA related Questions.
• We verify and process all Signature Cards, Business Documents and Legal Documents from the Branches and Back Office.
• We maintenance two Department mailboxes daily

Requirements

• High School diploma or equivalent, college degree preferred or an equivalent combination of experience and education/training.
• Relevant experience preferred but not required.
• Experience with Microsoft Word, Excel, and Outlook
• Experience with a 10-key calculator or number pad.
• Strong teamwork and customer service skills
• Ability to work under pressure and time constraints.
• Precise hand/eye coordination
• Basic keyboarding/typing skills.
• Excellent communication skills
• Problem solving skills.