Banking Operations Processor

First-Horizon-Bank; Maryville (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

First Horizon Bank Operations seeks an administrative professional to support all financial centers, ensuring smooth, efficient processes across the organization.

The role emphasizes accuracy, teamwork, and strong communication while handling questions about products, services, and customer information files.

Qualifications

• Mandatory basic office skills and strong communication ability.
• Experience with MS Word, Excel and Outlook is preferred.
• Ability to work accurately under time pressure and maintain records.

Responsibilities

• Provide administrative support to all financial centers to ensure smooth operations.
• Answer questions about products, services, discrepancies, and customer files.
• Verify and maintain customer records and resolve cases appropriately.
• Support Branches and Back Office with DDA, CDA or IRA questions.
• Process Signature Cards, Business and Legal Documents from Branches and Back Office.
• We maintain two Department mailboxes daily.

Skills

Teamwork

Customer service

Under pressure

Time management

Attention to detail

Communication

Problem solving

Typing speed

Education

High School diploma or equivalent

College degree preferred

Tools

Microsoft Word

Excel

Outlook

10-key calculator

Job description

Location: On site at location listed in job posting.

Hours: Monday - Friday / 8:00 AM - 5:00 PM

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary

This position plays a vital role in the organizational effectiveness of First Horizon Bank, providing administrative support to all financial centers to ensure a smooth and efficient operational process.

Responsibilities

• Assists with questions and issues about products, services, discrepancies, and customer information files.
• Ensures customer records are correct.
• Ensures cases are resolved properly.
• Supports the Branches, Back Office, with any DDA CDA or IRA related Questions.
• We verify and process all Signature Cards, Business Documents and Legal Documents from the Branches and Back Office.
• We maintenance two Department mailboxes daily

Requirements

• High School diploma or equivalent, college degree preferred or an equivalent combination of experience and education/training.
• Relevant experience preferred but not required.
• Experience with Microsoft Word, Excel, and Outlook
• Experience with a 10-key calculator or number pad.
• Strong teamwork and customer service skills
• Ability to work under pressure and time constraints.
• Precise hand/eye coordination
• Basic keyboarding/typing skills.
• Excellent communication skills
• Problem solving skills.