Banking Operations Processor

First Horizon Corp.; Maryville, Northern (TN, KY); Hybrid; USD 34,000 - 46,000; Full time

Job summary

First Horizon Corp. in Maryville, TN is seeking an Administrative Support specialist to help provide seamless operations across financial centers. The role focuses on accuracy of customer records, document processing, and collaboration with Branches and Back Office.

Strong MS Office skills and customer service orientation are essential for success. The position requires working hours Monday to Friday, 8:00 AM to 5:00 PM, and emphasizes teamwork, attention to detail, and the ability to manage

Qualifications

• High School diploma or equivalent is required or a combination of education and experience.
• Experience with Microsoft Word, Excel, and Outlook is preferred.
• Experience with a 10-key calculator or number pad is required.
• Strong teamwork and customer service skills are essential.
• Ability to work under pressure and time constraints.

Responsibilities

• Assists with questions and issues about products, services, discrepancies, and customer information files.
• Ensures customer records are correct.
• Ensures cases are resolved properly.
• Supports the Branches, Back Office, with any DDA CDA or IRA related questions.
• Verifies and processes all Signature Cards, Business Documents and Legal Documents from the Branches and Back Office.
• Maintains two Department mailboxes daily.

Skills

Teamwork

Customer service

Communication skills

Problem solving

Time management under pressure

Education

High School diploma or equivalent

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

10-key calculator

Job description

Location: On site at location listed in job posting.

Hours: Monday - Friday / 8:00 AM - 5:00 PM

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary

This position plays a vital role in the organizational effectiveness of First Horizon Bank, providing administrative support to all financial centers to ensure a smooth and efficient operational process.

Responsibilities

• Assists with questions and issues about products, services, discrepancies, and customer information files.
• Ensures customer records are correct.
• Ensures cases are resolved properly.
• Supports the Branches, Back Office, with any DDA CDA or IRA related Questions.
• We verify and process all Signature Cards, Business Documents and Legal Documents from the Branches and Back Office.
• We maintenance two Department mailboxes daily

Requirements

• High School diploma or equivalent, college degree preferred or an equivalent combination of experience and education/training.
• Relevant experience preferred but not required.
• Experience with Microsoft Word, Excel, and Outlook
• Experience with a 10-key calculator or number pad.
• Strong teamwork and customer service skills
• Ability to work under pressure and time constraints.
• Precise hand/eye coordination
• Basic keyboarding/typing skills.
• Excellent communication skills
• Problem solving skills.