Banking Operations & Reconciliation Specialist

East West Bank; El Monte (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

East West Bank is seeking a Centralized Processing Specialist II to join our operations team in the United States. The role focuses on balancing and reconciling GL items, processing return items, and handling customer inquiries via phone and email.

Ideal candidates bring banking back-office experience, familiarity with FIS IBS Insight, and strong attention to detail. The position requires excellent communication skills and the ability to work under tight deadlines in a fast-paced environment.

Qualifications

• Banking Back Office Operations experience within a banking institution required
• FIS IBS Insight systems experience is a plus
• Collaboration/People skills
• Integrity/Dutifulness
• Must be detail oriented with strong organizational skills
• Must have excellent customer service and communication skills
• Must be able to adapt and work in a fast-paced environment with sensitive deadlines and handle multiple tasks simultaneously
• Proficiency in Microsoft Word and Excel programs

Responsibilities

• Performing GL balancing/reconciling
• Process Return Items, Non-Post and Exception Transactions, Foreign Items, ATM Balancing, Adjustments
• Handle customer’s inquiries clearly via phone and email
• Conduct research and administer the creation, reproduction, and use of bank records accurately and timely
• Operate with minimal supervision and may need to exercise independent judgment in completing assignments

Skills

Banking operations

Customer service

Communication

Detail oriented

Time management

Tools

FIS IBS Insight

Microsoft Word

Microsoft Excel

Job description

East West Bank is seeking a Centralized Processing Specialist II to join our operations team in the United States. The role focuses on balancing and reconciling GL items, processing return items, and handling customer inquiries via phone and email.

Ideal candidates bring banking back-office experience, familiarity with FIS IBS Insight, and strong attention to detail. The position requires excellent communication skills and the ability to work under tight deadlines in a fast-paced environment.