Centralized Processing Specialist I

East West Bank; El Monte (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

East West Bank is seeking a Centralized Processing Specialist II to support banking operations from our California location. The role involves GL balancing, processing various transactions, and promptly handling customer inquiries by phone and email.

The successful candidate will research and manage bank records with precision, work with minimal supervision, and demonstrate strong organizational skills and integrity in a fast-paced environment.

Qualifications

• Banking back office experience in a banking institution required.
• FIS IBS Insight systems experience is a plus.
• Strong collaboration and people skills.
• Integrity and dutifulness.
• Available to work overtime as needed.
• Detail oriented with strong organizational skills.
• Excellent customer service and communication skills.
• Able to adapt in a fast-paced environment with sensitive deadlines and handle multiple tasks simultaneously.
• Proficiency in Microsoft Word and Excel programs.
• Adhere to policy and procedures and attendance requirements.

Responsibilities

• Performing GL balancing/reconciling
• Process Return Items, Non-Post and Exception Transactions, Foreign Items, ATM Balancing, Adjustments
• Handle customer’s inquiries clearly via phone and email
• Conduct research and administer the creation, reproduction, and use of bank records accurately and timely
• Operate with minimal supervision and may need to exercise independent judgment in completing assignments

Skills

Banking back office

Customer service

Attention to detail

Organizational skills

Word

Excel

Communication skills

Tools

FIS IBS Insight

Job description

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

We are currently seeking a Centralized Processing Specialist II.

As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.

Responsibilities

As a valuable East West Bank team member, your duties (not limited to) will include:

• Performing GL balancing/reconciling
• Process Return Items, Non-Post and Exception Transactions, Foreign Items, ATM Balancing, Adjustments
• Handle customer’s inquiries clearly via phone and email
• Conduct research and administer the creation, reproduction, and use of bank records accurately and timely
• Operate with minimal supervision and may need to exercise independent judgment in completing assignments

Qualifications

• Banking Back Office Operations experience within a banking institution required
• FIS IBS Insight systems experience is a plus
• Collaboration/People skills
• Integrity/Dutifulness
• Available to work overtime as needed
  
• Must be detail oriented with strong organizational skills
• Must have excellent customer service and communication skills
• Must be able to adapt and work in a fast-paced environment with sensitive deadlines and handle multiple tasks simultaneously
• Proficiency in Microsoft Word and Excel programs
• Detail oriented with strong organizational skills
• Excellent customer service and communication skills
• Adhere to policy and procedures and attendance requirements

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation

The base pay range for this position is USD $25.00/Hr. - USD $28.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.