Banking Operations Associate: Vault & ATM Specialist

Eastern Bank; Medford (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Total Rewards benefits

Retirement plan

Tuition reimbursement

Job summary

Eastern Bank is seeking an Operations Associate to oversee the operational elements of a small to mid-sized banking office in Medford, MA. The role combines sales and transactional duties, including opening deposit accounts, handling loan applications, and servicing branch customers.

The position emphasizes compliance, security, and quality control around new accounts, with opportunities to grow within a supportive Total Rewards benefits program.

Qualifications

• Ability to work independently and multi-task in a fast-paced environment.
• Strong interpersonal skills and a customer-service mindset are essential.
• Excellent written and verbal communication skills, with professionalism and business acumen.

Responsibilities

• Maintain primary responsibility for operational elements of the banking office.
• Manage branch cash vault and ATM operations; balance daily.
• Audit negotiable instruments, cash drawers, and related logs per policy.
• Handle account opening quality controls and customer service tasks.
• Process deposits, withdrawals, loan applications, and miscellaneous monetary transactions.

Skills

Customer service

Interpersonal skills

Multitasking

Written communication

Verbal communication

Independence

Technically literate

Relationship building

Job description

Eastern Bank is seeking an Operations Associate to oversee the operational elements of a small to mid-sized banking office in Medford, MA. The role combines sales and transactional duties, including opening deposit accounts, handling loan applications, and servicing branch customers.

The position emphasizes compliance, security, and quality control around new accounts, with opportunities to grow within a supportive Total Rewards benefits program.