Operations Associate: Banking Ops & Customer Service

Eastern Bank; Newton (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Eastern Bank in Newton, MA is hiring an Operations Associate to manage core operational duties in a small to mid-sized office. Responsibilities include cash vault/ATM management, instrument audits, compliance, and assisting customers with sales and transactions.

The role requires a mix of sales and transactional skills, with attention to policy adherence and customer service excellence.

Qualifications

• Ability to work independently in a fast-paced environment.
• Strong interpersonal and written/verbal communication skills.
• Ability to quickly learn banking products and services.

Responsibilities

• Maintain operational elements of a bank office, including cash vault and ATM management.
• Audit negotiable instruments, cash drawers, and logs for policy compliance.
• Support branch customers with sales and transactional tasks as needed.
• Open deposit accounts and take loan applications for lending units.
• Process monetary transactions and handle routine account maintenance.

Skills

Customer service

Interpersonal skills

Multi-tasking

Communication

Job description

Eastern Bank in Newton, MA is hiring an Operations Associate to manage core operational duties in a small to mid-sized office. Responsibilities include cash vault/ATM management, instrument audits, compliance, and assisting customers with sales and transactions.

The role requires a mix of sales and transactional skills, with attention to policy adherence and customer service excellence.