Banking Operations Associate: Vault, ATM & Customer Service

Retail Region 2 Administration; Wellesley (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

Retail Region 2 Administration in Wellesley, MA is seeking an Operations Associate to manage branch operations, vault/ATM duties, and customer service tasks. The role balances sales and transactional work, ensuring compliance, security, and accurate cash handling while supporting daily branch activities.

The ideal candidate works independently in a fast-paced environment, communicates clearly, and builds relationships across the bank to deliver reliable service and efficient operation.

Qualifications

• Ability to work independently in a fast-paced environment.
• Strong interpersonal and communication skills essential.
• Experience handling cash and customer service in a banking setting.

Responsibilities

• Maintain operational elements of a small to mid-sized banking office.
• Manage cash vault and ATM responsibilities and balance daily.
• Audit negotiable instruments, cash drawers, and related logs.
• Open deposits, take loan applications, and service customers as needed.
• Ensure compliance and security requirements are followed in branch operations.

Skills

Customer service

Sales

Cash handling

Interpersonal skills

Independent work

Multi-tasking

Communication

Job description

Retail Region 2 Administration in Wellesley, MA is seeking an Operations Associate to manage branch operations, vault/ATM duties, and customer service tasks. The role balances sales and transactional work, ensuring compliance, security, and accurate cash handling while supporting daily branch activities.

The ideal candidate works independently in a fast-paced environment, communicates clearly, and builds relationships across the bank to deliver reliable service and efficient operation.